Cancellation, Refund and Delivery Policy

Credits are digital content. There is no physical delivery. Credits from a one-off pack are added to your account immediately after your payment is confirmed. Credits from a subscription are added when you subscribe and again at each monthly renewal, once that month's payment is confirmed. You can use them right away. If credits do not appear within a few minutes of a successful payment, contact us and we will add them or refund the payment.

Under Article 15(1)(ğ) of the Turkish Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği), the 14-day right of withdrawal does not apply to digital content delivered instantly in electronic form once performance has begun with the consumer's approval. This applies to one-off packs and to each month of a subscription once that month's credits have been delivered. At checkout you are asked to approve that your credits are delivered immediately and that you therefore lose the right of withdrawal. Without that approval the purchase cannot be completed.

Even though the legal right of withdrawal does not apply, we offer the following on top of the law:

• One-off packs: if you have not used any credits from a pack, you can ask for a full refund of that pack within 14 days of purchase. Once any of its credits have been used, the pack is not refundable, in full or in part.
• New subscriptions: you can ask for a full refund of the first month of a new subscription within 14 days of subscribing, if none of that month's credits have been used. The subscription is then cancelled. Renewals are not refundable.
• When working out usage, credits are spent in this order: subscription credits first, then free sign-up credits, then one-off pack credits, oldest first.
• Free credits (including the 500 sign-up credits) and promotional credits are never refundable and have no cash value.

When a purchase is refunded, its credits are removed from your balance.

• You can cancel your subscription at any time online from your account, in a way no harder than signing up, as required by Article 52(4) of Law No. 6502 on Consumer Protection and the Regulation on Subscription Contracts (Abonelik Sözleşmeleri Yönetmeliği).
• Cancellation takes effect at the end of the current paid month. You will not be charged again, and credits already added stay usable until they expire (unused subscription credits carry over for one more month and then expire).
• Apart from the 14-day refund for a new subscription described in section 3, we do not give partial refunds for the current month.
• If we change the price of your plan, we tell you by email at least 30 days before the new price applies, so you can cancel before then.

Each message to the agent reserves 200 credits, and only what is actually used is charged when the turn ends; the unused part is returned. If a turn fails because of a problem on our side, all of its credits are returned to your balance automatically. These are returned as credits, not money.

If you were charged twice, charged the wrong amount, charged after cancelling, or paid without receiving credits because of a technical error, we will always refund the incorrect charge in full, regardless of the 14-day period.

Email info@850house.co from the email address on your account and include:

• the date and amount of the purchase;
• the order or payment reference from your receipt or invoice, if you have it;
• the reason for the request (for example, unused pack, new subscription or duplicate charge).

We will reply to confirm whether the refund is approved, normally within a few business days.

Approved refunds are made to the card used for the purchase, through our payment provider (PayTR), within 14 days of approval. We cannot refund to a different card or account. How long it takes for the amount to appear on your statement depends on your bank and can be longer for credit cards. An e-invoice or e-archive return document is issued where required.

If you delete your account, any subscription ends and no further charges are made. Any credits left in the account are forfeited and cannot be refunded afterwards. If you have a purchase that is still eligible for a 14-day refund, ask for the refund before requesting deletion.

If we close your account or stop the Service for reasons that are not your fault, we will refund unused purchased credits, as described in the Terms of Use.

This policy does not limit your mandatory rights as a consumer under Law No. 6502 on Consumer Protection. If we cannot resolve a complaint, you can apply to the Consumer Arbitration Committee or Consumer Court within the legal monetary limits.

850 HOUSE YAZILIM VE TİCARET LTD. ŞTİ., Büyükdere Mah. Çayırbaşı Cad. No: 58 İç Kapı No: 1 Sarıyer / İstanbul. Email: info@850house.co. Phone: +90 532 348 44 84.